Refund policy

At XenGro, customer satisfaction is our priority. If you experience any issues with your product or are not completely satisfied with your purchase, please contact our customer support team before returning any item.

Contact us:
support@xengro.com

Our team will review your case and work with you to find the best possible solution, whether it's troubleshooting, replacement, warranty service, or other after-sales assistance.

Please do not return any items without contacting us first, as unauthorized returns may not be accepted.

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Damaged, Defective or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at support@xengro.com. We'll evaluate the issue promptly and provide an appropriate solution.

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Warranty

All XenGro products are backed by a 2-Year Limited Warranty against manufacturing defects under normal use.

If you experience any product quality issues during the warranty period, please contact our support team for assistance.

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Refunds

We do not offer refunds for change-of-mind purchases.

If you have any concerns regarding your order or product, please contact support@xengro.com first. Our support team will work with you to resolve the issue as quickly as possible.